Refund policy

Tanné & Co. Return Policy 

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn/unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at tanneandco@outlook.com. If your request is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

You can always email us at tanneandco@outlook.com with any questions about returns. 

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the situation and make it right. 

 Exceptions / Non-returnable items

 Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (special orders or personalized/engraved items), and personal care goods (like cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the new item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, the refund will be automatically issued to your original payment method within about 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at tanneandco@outlook.com.

Note, if you have any issues, questions or concerns please contact us tanneandco@outlook.com and we will get back to you as soon as possible usually within 72hours.